This Privacy Policy explains how AWWA Boutique Hotel (“AWWA”, “we”, “us”, “our”) collects, uses, stores and shares your personal information when you visit our website, make a reservation, contact us, or stay at our hotel.
By using our website or booking a stay at AWWA, you agree to the terms of this Privacy Policy.
This Policy does not apply to:
- Third-party websites or services linked from our site
-
External booking platforms (e.g., Booking.com, Airbnb, Expedia, Agoda).
Personal data shared with those parties is governed by their own privacy policies.
We may update this Privacy Policy from time to time. Any changes will be reflected in the “Last Updated” date above.
1. Information We Collect
Depending on how you interact with AWWA, we may collect:
A. Contact Information
- First and last name
- Email address
- Phone number
B. Identification & Booking Details
- Passport or ID details (required by Indonesian law for hotel check-in)
- Nationality, date of birth
- Arrival and departure dates
- Payment information (credit card details processed securely through payment providers)
C. Guest Preferences
- Room preferences (e.g., bedding type, floor, amenities)
- Food and beverage preferences
- Special requests
D. Stay-Related Information
- Notes related to your stay, inquiries or feedback
- Services used during your visit
E. Technical Data from Website Usage
- IP address
- Device and browser type
- Cookie data
- Location data when enabled by your device
- Information submitted via forms
F. Children’s Data
AWWA is an Adults-Only (18+) property.
No children’s data is collected or stored.
2. How We Collect Your Information
A. Directly from You
- When you book a room
- When you contact us by email, WhatsApp, phone or through online forms
- When you check in at the hotel
- When you subscribe to our newsletters or marketing updates
- When you participate in events or activities
B. Through Third-Party Services
- Online travel agencies (OTAs), booking platforms, travel agents
- Payment service providers
- Marketing or CRM tools
C. Automatically via Our Website
- Cookies, session data, analytics tools
- IP and browser information
Providing personal data is voluntary except where required to fulfil your booking or comply with legal obligations.
3. How We Use Your Information
A. To Manage Your Reservation
- Process bookings and payments
- Arrange check-in and stay
- Verify identity as required by Indonesian regulations
B. To Improve Guest Experience
- Personalize your stay
- Respond to inquiries, requests or feedback
- Provide requested services
C. For Operational & Legal Purposes
- Ensure the safety and security of our guests
- Maintain hotel records
- Comply with local laws, including mandatory guest registration
D. For Marketing
- Send newsletters or updates
- Share special offers or promotions
You may unsubscribe at any time.
E. For Website Performance
- Improve functionality
- Analyze usage patterns
- Prevent misuse or unauthorized access
4. Retention of Your Data
We store personal data only for as long as necessary for the purposes described in this Policy:
- Reservation & stay records — as required by Indonesian hospitality regulations
- Payment records — for financial compliance
- Email and communication history — for service quality
- Marketing data — until you unsubscribe
Lost & Found items:
Stored for 60 days, then donated to local charities.
5. Sharing Your Information
A. AWWA Staff
Only authorized personnel with a need-to-know basis (front office, reservations, guest relations, management, security).
B. Service Providers
- Payment processors
- IT support
- Website hosting
- CRM and booking systems
- Email and marketing platforms
All providers follow appropriate security measures.
C. Authorities (When Required by Law)
- Immigration
- Local police
- Government tourism reporting systems
We do not sell your personal data.
6. International Transfers
Some third-party partners may process data outside of Indonesia. We ensure that any such transfer follows appropriate safeguards and industry standards.
7. Data Security
- Encrypted connections (SSL)
- Secure payment processing
- Password and access controls
- Two-factor authentication for internal systems
- Firewalls and monitoring
No method of transmission is 100% secure, but we strive to comply with the highest hospitality standards.
8. Cookies
Our website uses cookies and similar technologies to:
- Improve performance
- Analyze traffic
- Customize your experience
You may disable cookies in your browser settings, though this may affect website functionality.
9. Your Rights
You may request to:
- Access the personal data we hold
- Correct inaccurate information
- Request deletion of your data (where legally allowed)
- Withdraw consent for marketing
- Ask how your data is used
To submit a request, contact us at:
info@awwa.love
We may need proof of identity to process your request.
10. Updates to This Policy
We may revise this Privacy Policy from time to time. Please review it periodically, especially when making a new reservation.
11. Contact Us
AWWA Boutique Hotel
Canggu / Berawa, Bali
Email: info@awwa.love
